SAP CS ONLINE TRAINING

SAP CS ONLINE TRAINING
AcuteSoft is a Global Interactive Learning company started by proven industry experts with an aim to provide Quality Training in the latest IT Technologies.
AcuteSoft has a pool of Expert Trainers worldwide on all the technologies to train the students.
AcuteSoft is offering Training services to Major IT giants and to individual students worldwide.
About Our faculty: we have excellent SAP CS instructors who have real time experience plus expert orientation in Oracle Apps CRM Training.
SAP CS ONLINE TRAINING
We offer you:
1. Interactive Learning at Learners convenience
2. Industry Savvy Trainers
3. Learn Right from Your Place
4. Customized Curriculum
5. 24/7 system access
6. Highly Affordable Courses
7. Support after Training
a. Resume Preparation
b. Certification Guidance
c. Interview assistance
We have a forth coming online batch on SAP CS Training .
We also provide online training on SAP FICO, SAP SD, SAP WM,SAP PP,SAP MM, SAP SRM, SAP FSCM, SAP MDM, SAP APO, SAP IS RETAIL, SAP CRM,SAP ABAP, SAP BI, SAP BASIS,SAP BO, SAP HANA, SAP BPC, SAP ESS-MSS, SAP CS, SAP PLM, SAP GTS, SAP SNC ,Informatica ,Cognos ,OBIEE, SAS, Oracle Apps All Modules, Testing Tools, Android, iPhone, Hyperion and Big Dada hadoop.

Experience the Quality of our Online Training. For Free Demo Please Contact
AcuteSoft :
INDIA: +91-9848346149, +91-7702226149
Land line:  +91 (0)40 - 42627705
US: +1 973-619-0109, +1 312-235-6527
UK : +44 207-993-2319
Skype id : acutesoft
Email id: info@acutesoft.com
http://www.acutesoft.com            
http://training.acutesoft.com

SAP CS Introduction

      SAP CS Overview

Customers are likely to purchase from companies or organizations that have a high level of customer satisfaction.SAP Customer Service and SAP CRM Service or SAP (CS) SAP offers two solutions for service area. These are SAP Customer Service (CS module of the ERP system) and SAP CRM Service. Each of these tools are access to the functionality supporting the business processes at all stages for companies providing customer services from reporting the problem for Solution, through planning the works and their execution, to the invoice settlement and other issuance. Both solutions provide flexibility, allowing full integration with other SAP systems (ERP, BI), and also with external applications.

By using interfaces, Both SAP CS and the service module in SAP CRM support a wide range of business processes implemented by the departments responsible for providing the services. The most important ones include mapping and management of master data, that is, information on customers, employees (responsible for customer relationships, service engineers, etc.) and materials (e.g. equipment, spare parts, services) as well as warranty data (conditions, dates, coverage).The main system objects used for this purpose include: installations, functional locations, equipment, components, materials with serial numbers.

SAP CS module is considered to be an extension of the Sales and distribution module

The CS Module consists of all master data, system configuration, and transactions to complete the Service process.

The SAP CS course focuses on providing end to end implementation knowledge of the functionalities of Customer service domain.

Service Processing of using SAP CS:

When customers call with requests for service or warranty claims a service department has a number of processes that can be used. These include the service notification, service order and repair order.

Service Notification - if there is an issues with a piece of equipment at the customer's site that can result in call to the vendor. This can be directly entered into the SAP system as a service order or a repair order. However, if the issue is not clear to the customer, then a service notification can be created that contains all the information that service technicians need to perform an investigation.

Activity Report - this is created to collect information for maintenance or service that has been performed and no further processing is required. These actions will be purely service tasks that are not a result of damage or failure of the equipment.

Service Order - the tasks that need to be performed for the service of a piece of equipment may require parts and resources. The service order will contain the parts and labor needed to perform the service tasks. The service order can be created from a service notification is one already exists.

Repair Order - this type of order is created when your customers send in items for repair because it is faulty or due to damage. Initially the service technician will examine the item to decide whether it can be repaired. If it cannot then it may be returned to your customer. If the customer does not want the item because it cost of sending it back to the customer, then it may be scrapped. If the item can be repaired, the customer is informed of the cost of the repair. If the cost is more than the customer is willing to pay then the item can be sent back or scrapped if the customer does not want it returned.

Communications - Each customer wants to feel that they are most important customer, so they need to be communicated with so that they never need to contact because of the lack of information.

Customer need to know the details of shipping an item to a customer, then the customer will want to know details of shipment, like when it is shipped, tracking information. If the customer has to call to find out information, they will be less satisfied as it is taking them time to call, and it is costing your company money for someone to spend time finding out the information for the customer. With new technologies such as Customer Relationship Management and social media websites it is possible to communicate with the client electronically to inform them of new products, sales, or promotions that may interest them.

Convenience - For a customer there is nothing worse than having to accommodate the limitations of supplier. Good customer service dictates that you will be available when it is convenient to the customer. If the customer wants a service call before they open for business then providing that is good customer service and will instill excellent customer satisfaction. The convenience also should be found on online presence. A customer wants things to be convenient for them, so if they want to be able to review their order, check shipping and send a message, then they need that to be in one location and not spread over many pages, which is not as convenient and leads to poor customer satisfaction.

SAP CS Course Curriculum

  Customer Service Course details – Content

• Overview on Customer service

• CS Integration with Other Modules

• CS – SD Integration

• CS – QM Integration

• CS – FI Integration

• CS – CO Integration

• CS – PP Integration

• CS – MM Integration

• CS – HR Integration

• Organizational elements in Customer service Module

• Master data in Customer service

• Installed Base Management

• Functional Location

• Equipment

• Serial Number Management

• Work Centre

• Cost Centre

• Activity

• Activity Pricing

• Warranty & Types

• Status Profiles

• DIP Profile

• In-House Repair Process

• Service Notification

• Repair Order

• Service Order

• Resource Related Billing

• Repair-At-Site Process

• Service Notification

• Service Order

• Resource Related Billing

• Annual Maintenance Contract Process

• Contracts

• Task Lists

• Maintenance Plan

• Third Party Repair Process

• Service Notification

• Service Order

• Resource Related Billing

SAP CS interview Questions and Answers

  SAP CS interview Questions and Answers

     How can a planning version be frozen and unfrozen ?

A Planning Version can be frozen and unfrozen using Function Module /SAPCS/TS_PAREA_VERSIO_FREEZE so that no further changes to the planning version can be done.

     What is Release Profile ?

Release Profile is used to release timeseries data from DP to SNP/PPDS. You need to define the DP Planning Area and timeseries keyfigure the data in which is released and the SNP Category Type (typically FA) to which data is released. You may maintain a Daily Buckets Profile it will define the number of working days (working days determined based on Shipping Calendar maintained for the location master) starting on and from the From Date if released online/ interactively or that many workdays of the planning horizon when release is carried out in background. The Period Split (blank, 1 and 2) field in the SNP2 tab of location-product master determines how demand plan is released to SNP from DP (how bucketed data is disaggregated to the workdays).

    What is the usage of Period Factor ?

• Period Factor maintained in the SNP PPM or Transportation Lane determines the Availability Date of a Receipt element within a time bucket (period). The system determines the exact availability date/time of the receipt elements within a period, by adding a time interval (that it gets by multiplying the period factor with the period length) to the start time of the period. You can enter a factor between 0 and 1, where 0 is the start of the period, 0.5 the middle, and 1 the end of the period. When calculating the availability date/time, the system takes into consideration all weekdays, meaning that it does not take into consideration any days that have been defined as non-workdays in the calendars.

• Period Factor used is .71 = 7x0.71 = 4.97 or 5 days from ptimizer of weekly bucket resulting in a Friday.

• If Period Factor is not maintained in PPM or Transportation Lane then the User Period Factor indicator and the Period Factor value maintained in the Lot Size tab of the location-product combination is used. If this is not maintained a default value of 0.5 is used.

     What determines stock categories displayed in Stock on Hand keyfigure ?

The categories defined in Category Group ST1 (can be maintained in table /SAPCS/CSCGC) determine the stock categories that are displayed in the Initial bucket in the Stock on Hand keyfigure. Subsequent buckets are dynamically computed.

     Does dynamic alerts show up in Alert Monitor ?

Dynamic Alerts do not show up in the stand-alone alert monitor. Network alerts are to show pegging relationships.

     What is the report to execute MASSD ?

The report for executing MassD in background job is MASSBACK.

     What is the shortcut to change location type in CS ?

Report /SAPCS/CHECK_LOCATION_TYPE can be used to change location type (say from 1001 to 1002 or vice-versa) of existing locations in CS. The table to refer is /SAPCS/LOCMAP. SAP does not recommend this process.

     How can a transaction be executed even when no authorization ?

SE93 - Transaction code for Transaction Code E.g. CRC1 Create Resource has txn code CRAH. So if you do not have authorization to create resource you can use SE93 and enter txn CRAH and then Test F8 button to go to the txn.

      How to copy a Process Chain ?

To copy a process chain to another process chain, goto the Process Chain you want to copy and then type copy in the tool tar and hit enter. It will allow you to copy the Process Chain to another Process Chain that can be modified as per user's requirement, saved, activated and used.

     What is the process to copy planning versions in R/3 ?

Use OLIX to first delete previous MRP planning versions. Then use MCB& to create the new MRP planning versions by choosing the appropriate version you want to create as ICO Version. The info structure in this case is S094.

     How to use create planning book with two tables ?

To use two tables on one screen of Planning Book/Data View - select indicator next to second page title and give name. Additional tab page is displayed in Planning Book Maintenance wizard to define the keyfigures for the second table.

     What is Master Data in DP ?

Master Data in Demand Planning primarily is Charcateristic Value Combinations commonly termed CVCs. CVCs are the planning combinations against which data is stored in keyfigures.

     What is the behaviour of Procurement Type X ?

Procurement Type X - source selection is based on matching due date then priority then cost. If both In-house Production and External Procuremnet is possible then In-house Production (PPM) is chosen as source of supply.

     What is PPDS Fixing Horizon ?

PP/DS fixing Horizon defines the PP/DS time Fence - within that period if heuristic is run no orders get changed.

     What is the reuse mode in Product Heuristic ?

Reuse mode in Product Heuristic - makes the system to reuse orders already present in the heuristic run i.e. orders are not deleted and recreated.

      What is Planning Procedure ?

Planning Procedure in Product Master (PP/DS) defines that when you convert a planned order to process order it is in Deallocated state and not Scheduled state and more.

      Which are the components of the new mySAP SCM Solution ?

SAP SCM 4.1 is the new available Supply Chain Management Solution offered by SAP. The SAP SCM 4.1 System includes SAP CS 4.1 (Advanced Planning and Optimization), SAP ICH 4.1 (Inventory Collaboration Hub) and SAP EM 4.1 (Event Management).

      How about the architecture of SAP SCM 4.1 ?

SAP SCM 4.1 is based on the SAP Web Application Server 6.40. All SAP SCM 4.1 Architecture Components can be installed on one hardware server, as long as this server is sized for all used application components.

      What does CS mean ?

SAP CS stands for SAP Advanced Planning and Optimization and is the planning component within the mySAP SCM solution.

      Can SAP CS be used as a stand-alone solution ?

No, SAP CS always requires a backend ERP system for execution functions. In most cases, the backend system is an SAP R/3 system.

      Can SAP CS and SAP R/3 be installed on the same server and use the same database ?

No, SAP CS requires a separate server. The actual size of the SAP CS system may vary and depends on the data volume to be processed. You can find more details on this subject under the alias /sizing on the SAP Service Marketplace (//http:/service.sap.com).

      How does SAP R/3 communicate with SAP CS ?

Through the CS Core Interface (CIF) which supplies SAP CS with master and transaction data in real time. CIF is delivered through the R/3 Plug-In, which is something you have to install in your SAP R/3 system. This is the same Plug-In that you need for connecting a BW or a CRM system.

      What about the exchange of data between the two systems ?

With SAP CS you have a real-time integration to SAP R/3. The minute you change something in one system, it is immediately being transferred to the other and vice versa. And that goes for all data, be it a sales order, a production order or a purchase order. You do not have to perform any batch jobs for transferring data between the systems.

      Do I have to maintain the master data twice ?

No. You create and change master data exclusively in SAP R/3. If you want to work with SAP CS, you need to transfer the master data from the SAP R/3 system. Depending on the scenario you want to use in SAP CS, you may have to enhance the transferred data with SAP CS specific settings, which are not relevant to SAP R/3.

     What is an easy, cost efficient way of installing some standard SAP CS scenarios ?

The answer is: SAP Best Practices for Supply Chain Management. Choose one or more of the mySAP SCM business scenarios that SAP Best Practices for SCM provide.

SAP CS ONLINE TRAINING

SAP CS ONLINE TRAINING
COMPANY PROFILE
AcuteSoft Solutions India Pvt.Ltd. is an emerging end to end SAP training provider focused on training for companies that have captive, in-house or specific technology based training requirements. We focus on the needs of the SAP ERP community.
We offer in-depth SAP CS Online Training in any module of SAP.  Our response is almost immediate and we offer you the freedom to cut down on your training costs and ramp-up your resources where needed in minimal time.
We bridge the gap between the need of the industry for knowledgeable and skilled professionals and the training required to produce highly qualified candidates and professionals.
Unique Features:
1. Top of the line trainers, hand-picked to suit your requirement
2. Customized training - you can choose the level and depth of training to be delivered
3. Interactive Feedback mechanism
4. Cutting-edge training delivery
SAP CS ONLINE TRAINING
Experience the Quality of our Corporate Training
ACUTE SOFT is a Global Interactive Learning company started by proven industry experts with an aim to provide Quality Training in the latest IT Technologies.
ACUTE SOFT has a pool of Expert Trainers worldwide on all the technologies to train the students.
ACUTE SOFT is offering online Training services to Major IT giants and to individual students worldwide.
Contact : Santhosh /Lakshmi :
INDIA: +91-9848346149, +91-7702226149
Land line: 040 - 42627705
US : +1 973-619-0109, +1 312-235-6527
UK : +44 203-290-4899
Skype id : acutesoft
http://www.acutesoft.com           
http://training.acutesoft.com

SAP CS ONLINE TRAINING

SAP CS ONLINE TRAINING
AcuteSoft has a pool of Expert Trainers worldwide on all the technologies to train the students.
ACUTE SOFT is offering Training services to Major IT giants and to individual students across the globe.
About Our faculty: we have excellent SAP CS instructors who have real time experience plus expert orientation in Online Training.
SAP CS ONLINE TRAINING
We offer you:
1. Interactive Learning at Learners convenience
2. Industry Savvy Trainers
3. Learn Right from Your Place
4. Customized Curriculum
5. 24/7 system access
6. Highly Affordable Courses
7. Placement on Acutesoft Payroll for USA Visa Holders*
8. Support after Training
We have a forth coming online batch on SAP CS online training .
We also provide online training on SAP FICO,SAP SD,SAP WM,SAP PP,SAP MM,SAP SRM,SAP FSCM,SAP MDM,SAP APO, SAP IS RETAIL,SAP CRM,SAP ABAP,SAP BI,SAP BASIS,SAP BO,SAP HANA,SAP BPC,SAP ESS-MSS,DATA WAREHOUSING Modules Like Data Stage,Informatica,oracle,SAS and.NET,Share point,Testing tools,QTP and Android.
Attend TWO FREE DEMO Classes!
Experience the Quality of our Training.
Contact : Santhosh /Lakshmi :
INDIA: +91-9848346149, +91-7702226149
Land line: 040 - 42627705
US : +1 973-619-0109, +1 312-235-6527
UK : +44 203-290-4899
Skype id : acutesoft
http://www.acutesoft.com
http://training.acutesoft.com